Tag: 上海419 自荐

Capital One invests more time in finding right staff

first_imgRelated posts:No related photos. Capital One invests more time in finding right staffOn 1 May 2001 in Personnel Today Credit card issuer Capital One has cut turnover at its Nottingham callcentre by spending more time recruiting to ensure it hires the right people forthe job. The firm has a turnover rate of 18 per cent among call centre staff, about10 per cent lower than average for the sector. Capital One’s management turnover is also about 10 per cent lower thanaverage at 5.8 per cent. Laurie Hibbs, head of management recruitment at Capital One, said thesefigures have been achieved by their painstaking recruitment process. He said, “We hire from the top 5 per cent in the workplace. We use acombination of psychometric testing, behavioural interviewing, case studies andsome elements of personal profiling. A lot drop out, but we’re sure we have thebest person for that role.” Hibbs told Personnel Today that the company’s excellent benefits alsocontributed to the low employee turnover. These include a gym, a subsidised restaurant,a generous pension scheme and an employee share purchase plan. Hibbs said although Capital One paid average salaries, the total rewardpackage for staff was in the top 10 per cent in the sector. A bonus scheme plays an important part of the firm’s reward strategy and isdirectly linked to an individual’s performance. Capital One also contributes £50 per person every quarter towards a funbudget that is used to organise parties, excursions and other team events. A staff survey revealed 95 per cent of employees were satisfied with thepeople they worked with and 93 per cent were proud to work for Capital One. By Ben Willmott Comments are closed. Previous Article Next Articlelast_img read more

Recent Comments