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VyStar Credit Union focuses on member experience by improving service calls

first_imgAt every credit union, delivering the best member experience is a priority. It can be a challenge, given budgetary constraints and productivity considerations that limit what is possible when it comes to making every interaction between members and their credit unions a moment of complete satisfaction. There are, however, many instances when a “win-win” can be recorded for all parties. This was VyStar Credit Union’s goal when addressing service improvement for members calling the credit union with credit card account inquiries. Originally chartered in 1952, VyStar Credit Union was founded as a safe place for civil service and military personnel and their families from the Naval Air Station in Jacksonville, Fla., to save and borrow money. Today, with 46 full-service branches open to everyone who lives or works in more than 20 counties in Northeast Florida, VyStar Credit Union is the largest credit union headquartered in the region, serving nearly 600,000 members and having assets totaling $7.2 billion. The ChallengeWith a large member base, VyStar Credit Union recognized the requirement for service calls to be efficient and effective in providing exceptional member support. The credit union wanted to decrease the length of phone calls and reduce the need for follow-up communications. The SolutionVyStar Credit Union deployed PSCU’S QuickAssist solution to advance its member support services. QuickAssist is a web-based tool enabling access to real-time member account data via a single portal, rather than navigating to multiple screens or even different systems. QuickAssist promotes higher productivity and eliminates stress when answering member inquiries about their accounts. As a result, members get answers faster and more efficiently.The ResultsUtilizing QuickAssist’s single sign-on capability, VyStar Credit Union employees successfully shaved off approximately 36 seconds per member interaction as representatives are no longer required to enter their credentials or the credit card number during each call. Not only were members enjoying quicker service times, VyStar Credit Union staff praised the tool’s easy-to-use interface.By partnering with PSCU and utilizing QuickAssist, VyStar Credit Union improved the member experience and achieved its goal of decreasing call time, while also ensuring productivity remained at a steady pace. 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Cindy McGinness Cindy McGinness manages online and mobile channels, as well as digital payments, for PSCU’s consumer-facing solutions. In this role, she shapes the product vision, directs the product road map, … Web: www.pscu.com Detailslast_img read more

Women’s basketball: Wisconsin heads to Maryland in search of season defining win

first_imgThe Wisconsin women’s basketball team will travel to College Park, Maryland Saturday looking to upset one of the best teams in the nation. The Badgers (7-19, 3-13) will take on the No. 6 Terrapins (25-3, 14-2), looking to be the first team other than Ohio State to defeat the Terrapins in Big Ten play.To beat Maryland, Wisconsin will need to reverse course from their previous matchup where Maryland stormed into the Kohl Center and throttled the home team in a 25-point drubbing.Last Time OutWisconsin’s most recent game was a home loss to Northwestern on Senior Day. The Badgers, who were down six at the break, saw the Wildcats extend their lead in the third quarter and lost 53-71. In their last game at the Kohl Center, seniors Nicole Bauman and Michala Johnson both totaled 13 points, but it was not enough to defeat the Northwestern squad, which had four players in double figures.Wisconsin’s Keys to VictoryPlay through the Big 3: All season, the Badgers have struggled to get the trio of Bauman, Johnson and Dakota Whyte to play at their peak in the same game. The three seniors are the only players on the team averaging double figures and will need to play their best to defeat the Terrapins.Catch fire from deep: Simply put, the Badgers will need some magic from deep to defeat the Terrapins on the road. Wisconsin will need to shoot drastically better than their season average of 36 percent from beyond the arc to upset their top 10 foe. Despite Wisconsin’s best efforts, it will be unlikely they get the upset.Opposing Player to Watch: Junior Center Brionna JonesThough the answer could have been “any player in a Maryland jersey,” Jones has been a force on the inside for Maryland and gave Wisconsin fits in their last meeting. She had 22 points, 9 rebounds, 2 blocks and only missed 3 of her 14 shots in 23 minutes during the teams’ first meeting. On the season, Jones is averaging a double-double in conference play and is one of the top players in the conference.last_img read more


first_imgCOLLThe death has taken place of Maura Coll, London and Stramartin, Doire Beag. Her remains will arrive at her family home in Stramartin this (Friday) evening at 8.30pm. Removal from there tomorrow (Saturday) going to St Mary’s Church, Derrybeg for Mass at 7pm. Funeral Mass on Sunday morning at 11.30am with burial afterwards at Magheragallon Cemetery.McELCHAR The death has taken place at his home of Davey McElchar, Sessiaghoneil, Ballybofey. His remains are reposing at his sister Molly McMahon’s home at Sessiaghoneill, Ballybofey. Removal on Sunday morning at 10.30am to arrive at St Mary’s Church Sessiaghoneill for Requiem Mass of the Resurrection at 11am. Interment afterwards in the adjoining cemetery. Donations in lieu of flowers if desired to Letterkenny General Hospital c/o Martin McGowan Funeral Director, Ceder House, Main Street, Ballybofey or any family member.BONNERThe death has taken place at Letterkenny General Hospital of Margaret Bonner, Clogherdiller, Burtonport. Remains reposing at her home. Funeral tomorrow (Saturday) at 11am in St Columba’s Church, Acres, with burial afterwards in Belcruit cemetery. House private please from 11pm to 9am.MARTIN The death has occurred at The Lake House Nursing Home, Port Na Blagh of Ellie Martin, Coolback, Fanad. Her remains are reposing at the family home. Removal from there this (Friday) evening at 6.30pm going to St Mary’s Church, Fanavolty. Funeral Mass tomorrow (Saturday) morning at 11am with burial afterwards in the adjoining family plot. House private from 11pm to 10am please. No flowers, donations if desired to the O.C.T. machine, Save Our Sight, Eye Dept., Letterkenny General Hospital.McCAULThe death has taken place at Edgewater Nursing Home of Patricia McCaul of Greenhaw Road, Derry and Muff. Funeral from W.J. O’Brien and Son, Funeral Home, Killylane Road, Eglington tomorrow (Saturday) morning at 11.15am for Requiem Mass in Sacred Heart Church, Muff at 12 noon. Interment afterwards in the adjoining cemetery.CAMPBELLCharles Campbell, New York, and Drimbeigh, Mountcharles, Co. Donegal. Memorial Mass will take place in the Church of the Sacred Heart, Mountcharles at 7pm on this evening. Interment of ashes afterwards in the adjoining cemetery. OBITUARY NOTICES FOR TODAY – JULY 1ST was last modified: July 1st, 2011 by gregShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)Tags:OBITUARY NOTICES FOR TODAY – JULY 1STlast_img read more

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